The two-day training course is designed for resources and managers who are responsible for establishing and maintaining quality standards in their organization. It goes through the steps of creating a Quality Management Plan that is customer centric.

2 - Day Program

At the end of this training, participants will be able to:

• Define Quality from the Customer’s point of view
• Know the various tools and techniques used in managing quality
• Define Key Performance Indicators (KPI’s) in the organization that are Critical-to-Quality (CTQ)
• Develop a draft but readily usable quality management plan for the organization