Designed for the Modern IT Service Manager, the ITIL® 4 Foundation course provides a wider insight on how modern IT service management takes on a greater challenge in ensuring value to enterprises through its new and holistic approach- From understanding its new service framework, guiding principles, dimensions of service management, service value system and its interaction and relationships.

As an Accredited Training Organization (ATO) in the Philippines and Southeast Asia, SAS Management, Inc. is the FIRST AND ONLY training and consulting firm in the Philippines to launch this program and certify professionals, which will be conducted by the ITIL Expert and the only ITIL 4 certified trainer in the country.

Duration

3 – Day Program

Learning Objectives

At the end of this training, participants should be able to understand:

    • Understand the key concepts of Service Management
    • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
    • Understand the four dimensions of service management
    • Understand the purpose and components of the ITIL service value system
    • Understand the activities of the service value chain, and how they interconnect
    • Know the purpose and key terms of 18 ITIL practices
    • Understand 7 ITIL terms

Target Audience

  • Individuals at the start of their journey in Service Managemen
  • ITSM Managers and aspiring ITSM Managers
  •  Individuals working in other parts of “IT” (digital, product, development) with strong interface in service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Training Course Outline

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