Customer Service Excellence

Date/Time
Date(s) - Jan 12,2022
8:00 am - 12:00 pm

Location
The Virtual Classrooms - Anywhere using Zoom

Categories


In today’s hyper-competitive global market, organizations will focus on whatever competitive
advantage they have in their industries and sectors. In the service sector, the determining
factor behind a company’s success is most likely to be how well it interacts with its customer
base and the quality of these interactions. This is what is commonly known as the Customer
Experience (CX).
The ability to properly and effectively interact with your end customers to ensure a highly
responsive, engaged and results-oriented environment forms the foundation of Customer
Service Excellence, the first module in SAS Management, Inc’s Customer Experience Suite.
Customer Service is not a function, nor is it a department, nor is it a job title: it is a mindset, a
moral code, a commitment to your clientele. Customer service is all about aligning your
customer needs to achieve your organizational goals.
At the end of the day, Edgar Mitchell said it best when he stated, “If we don’t take care of our
customers, someone else will.” SAS Management, Inc. would like to work with you to ensure
your staff live by the same principle when working with that most important of stakeholders –
your customer.

 

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