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Today's ultra-competitive market leaves very little space for error in terms of how we manage our customers. The rapidly evolving discipline of customer service has...

Power BI is a suite of business analytics tools that deliver insights throughout your organization. Connect to hundreds of data sources, simplify data prep, and...

Duration 2-day program (preferably consecutive days) Target Audience • Project Managers • Risk Managers

This 5-day course is aimed at providing the participant with a complete understanding on project management as described by the Project Management Institutes’ (PMI)® A...

Nearly every business from various scales and sectors have appreciated the importance of having a quality management system within their process to manage customer expectations...

It has long been established that one of the key drivers behind positive morale and organizational and personal growth is an effective coaching and mentoring...

This five-day intensive course enables participants to develop the necessary expertise to audit a Quality Management System (QMS) based on ISO 9001:2015 and ensure that...

     

ISO/IEC 27005 Risk Manager training enables you to develop the competence to master the risk management process related to all assets of relevance for Information...

In spite the ongoing shift of the global market’s focus to automation and Artificial Intelligence, the life blood of all companies, regardless of sector or...

This course will provide you with the knowledge on more specialized and advanced capabilities of Excel by automating some common tasks, applying advanced analysis techniques...

PRINCE2 provides an easily tailored and scalable method for the management of all types of projects. This method is the de facto standard for Project...

Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation...

ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized...

This 2-day program on TOGAF® 9 Foundation course is to provide validation that the candidate has gained knowledge of the TOGAF terminology, structure, and basic...

In this course you'll learn how to create your own Excel macros, so that you can bring your Excel skills to the next level, and...

In the current business world, companies are expanding operations into new geographical locations, globalization is shrinking the world, and the disruptive nature of new industries...

This training course is designed to prepare its participants implement a Privacy Information Management System (PIMS) in compliance with the requirements and guidance of the...

This 2-day course is aimed at providing the participant with a basic knowledge on project management as described by the Project Management Institutes’ (PMI®) A...

The Six Sigma Yellow Belt operates in support of or under the supervision of a Six Sigma Black Belt, analyzes and solves quality problems and...

The Certified Chief Information Security Officer (CCISO) program is the first of its kind training and certification program aimed at producing top-level information security executives....

This 5-day program on Six Sigma Green Belt certification will help you understand and implement Six Sigma improvement methodologies for internal process improvement through independent...

DevOps (a clipped compound of "development" and "operations") is a software development methodology that combines software development (Dev) with information technology operations (Ops). The goal...

Remember the time when decisions in the office were made by the man in charge, and, more often than not, the decision was based more...

A firm which utilizes materials and supplies must effectively manage the purchasing function. Purchasing management considers a lot of factors, such as inventory, inventory costs,...

Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many...