ITIL® 2011 Service Strategy (SS)

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Date(s) - Aug 22,2017 - Aug 25,2017
9:00 am - 5:00 pm

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In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about the service strategy processes. You will discover the importance of governance and related frameworks, and you will examine implementation considerations and approaches, including organizational design, the role of technology, and service automation. Through lecture, exercises, and scenario-based exam questions, you’ll learn the core disciplines of ITIL best practices

This course positions you to successfully complete the associated exam, which is offered on the last day of class at 3:00 pm.

The main process focus areas of this course include:
• Strategy management for IT services
• Service portfolio management
• Financial management for IT services
• Demand management
• Business relationship management

Duration 4- Day Program

Learning Objectives
At the end of this training, participants should be able to:
• Key service management concepts
• Service strategy principles related to the design of effective service and service management strategies
• Service strategy processes, including strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management
• Relevant organizational and departmental design methods and techniques
• Service strategy technologies and service automation to support the service lifecycle
• Implementation strategies that follow and support a service lifecycle approach

Target Audience
• CIOs, CTOs, managers, supervisory staff, and team leaders
• Service designers, IT architects, planners, consultants, and security managers
• Any other IT operations, technical, or IT management personnel requiring more information about ITIL best practices related to service strategy
• Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Participant should hold an ITIL v3 or ITIL 2011 Foundation certificate or ITIL v2 Foundation + v3 Foundation Bridge certificate.


Bookings are closed for this event.