ITIL® 2011 PLANNING, PROTECTION AND OPTIMIZATION (PPO)

Date/Time
Date(s) - Oct 03,2017 - Oct 06,2017
9:00 am - 5:00 pm

Location
Online via Zoom, from the Philippines - Makati

Categories

• Public Training

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:

• Capacity management
• Availability management
• IT service continuity management (ITSCM)
• Information security management
• Demand Management

Duration 4- Day Program

Learning Objectives
Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
• Service design in PPO and lifecycle context
• Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
• Capacity management as a capability to realize successful service design
• Availability management as a capability to realize successful service design
• IT service continuity management as a capability to support overall business continuity management
• Information security management as part of the overall corporate governance framework
• Planning, protection and optimization roles and responsibilities
• Technology and implementation considerations
• Organizational roles relevant to PPO

And specifically in the following key ITIL process and role areas:

• Capacity management
• Availability management
• IT service continuity management
• Information security management
• Demand management

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